We want you to love what you ordered from Cinaisy. If you are not entirely satisfied with your purchase, we are here to help.
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Return Window: Items can be returned within 30 days of delivery.
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Eligibility Requirements:
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Clothing items must be unworn, unwashed, unaltered, and in original condition with all tags attached.
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Items must be in their original packaging.
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Non-Returnable Items: Final sale items, swimwear, and innerwear (for hygienic reasons) are not eligible for return unless defective.
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Return Process: Contact our support team to initiate a return. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. Refunds will be credited to your original payment method once the returned item is inspected.